Health & Safety Protocol

Rentstar Aruba

Committing to the highest standards of cleanliness and sanitation, we have implemented extensive new health and safety protocols to our operation to respond to the COVID-19 situation to ensure the property is a safe haven during your stay.

Our protocols originate and are mandated by:

  • The World Health Organization (WHO)
  • The Center for Disease Control and Prevention (CDC)
  • The local Aruba Health Department (DVG)
  • Vacation Rental Management Association (VRMA)
  • Vacation Rental Housekeeping Professionals (VRHP)
  • Aruba Tourism Authority (ATA)
  • Aruba Hotel & Tourism Authority (AHATA)

Guest Arrival:

  • Pre-registration on-line from the comfort of home
  • Self check in process 
  • Welcome call upon arrival via Zoom
  • Property will be sealed with a "Clean Seal" sticker after final inspection & disinfection with no entries prior to arrival after the property has been sealed.
  • Touchless processes for entry with disinfected smart lock key pads and lockboxed keys
  • Touchless House Manual & Guest Directory on our Hospitality app logging in with your reservation details 

Property:

  • Our properties are all standalone, private vacation homes with no shared amenities.

Housekeeping:

  • As a certified and accredited member of the VRMA & VRHP, we have implemented the VRMA/VRHP’s SafeHome cleaning protocol. In addition to our usual, robust housekeeping cleaning service, thorough disinfection of the property takes place prior to guest arrival.
  • EPA approved cleaning, sanitizing & disinfecting products are used.  
  • Special care is given to high touch hard surface areas such as;  All door handles, doors, pull handles, Iron handle, hangers, handles knobs and touch pads of microwave, oven, dishwasher, fridge, water faucets, shower sets, TVs and remote controls, light switches and thermostat, safe box handle and keypad, drapery pull handles, Telephone set and keypad, alarm keypad, reading light switches, trash receptacle, sink faucets and toilet handles, seat and cover, sink counter, TV remote control, hairdryers, towel bars, soap and lotion dispensers, trash receptacle touchpoints, lamp switches, doorhandles & touch displays of washer & dryer.
  • HVAC filters are cleaned & disinfected prior to each check in, to provide clean air.
  • As a final step the home is sealed with a "Clean Seal" sticker after final inspection & disinfection with no entries prior to arrival after the property has been sealed.

Laundry:

  • Our laundry is being outsourced to a professional laundromat and linens are washed in high heat commercial washers & dryers to kill all germs and follow specialized processes to protect clean linens.

Aruba’s healthcare facilities: Aruba is a Dutch Island, equipped with sophisticated healthcare facilities and professional and expert healthcare experts. And, as members of the Aruba Hotel & Tourism Association, we are fully informed of new developments and processes.